Privacy Policy Page

MCOOP/Mushif Coop Marketplac Privacy Policy

Last Updated: September 10, 2025

Welcome! This Privacy Policy explains how the MCOOP Platform ("we," "our," or "us") collects, uses, shares, and protects your information. It applies to all users of the MCOOP Marketplace, Picker, and Driver applications (collectively, the "Services").

By using our Services, you agree to the practices described here. Please take a moment to read this policy.

Quick Navigation

1.     Information We Collect

2.     How We Use Your Information

3.     How We Share Your Information

4.     Cookies and Tracking Technologies

5.     Your Choices & Controls

6.     Your Privacy Rights

7.     Data Security & Retention

8.     International Data Transfers

9.     Children's Privacy

10.  Changes to This Policy

11.  Contact Us

1. Information We Collect

We collect information to provide and improve our Services. This includes:

a) Information You Provide

·       Account & Profile Data: When you create an account or place an order, we collect information such as your name, email address, delivery address, phone number, gender, date of birth, and nationality.

·       Order Details: We collect information related to your transactions, including items purchased, payment information, and delivery addresses.

·       Communications: Records of your communications with our customer support team.

b) Information From Third-Party Logins
If you choose to log in through a service like Google, we may receive certain information from that service (e.g., your name and email address) as authorized by your privacy settings on that platform. We may also receive contacts if you enable that feature.

c) Information Collected Automatically
When you use our Services, we automatically collect certain data:

·       Device & Technical Data: IP address, browser type, operating system, app version, unique device identifiers, and mobile network information.

·       Usage Data: Information about how you interact with our Services, including pages viewed, links clicked, search terms, features used, and the dates and times of your visits.

·       Location Data: With your permission, we collect precise or approximate location data from your device for services like delivery tracking and route planning.

2. How We Use Your Information

We use your information for the following business purposes:

·       To Provide Our Services: To create and manage your account, process your orders and payments, facilitate deliveries, and provide customer support.

·       To Personalize Your Experience: To show you relevant content, such as frequently purchased items, and to remember your preferences.

·       To Improve & Develop Our Services: To analyze user behavior, conduct research, and test new features to improve the safety, security, and performance of our Services.

·       To Communicate With You: To send you transactional messages (e.g., order confirmations, security alerts) and, with your consent, marketing communications about promotions and updates.

·       For Safety & Security: To detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in these limited circumstances:

·       With Your Consent: We will share information when you direct us to.

·       With Service Providers: We share information with trusted vendors who perform services on our behalf (e.g., payment processing, data analysis, customer support, marketing assistance). These partners are contractually obligated to handle your data confidentially and securely.

·       For Legal & Safety Reasons: To comply with applicable laws, regulations, legal processes, or governmental requests; to protect the rights, property, and safety of MCOOP, our users, or the public; or to enforce our terms and conditions.

·       For Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. You will be notified via email and/or a prominent notice on our website of any change in ownership.

·       In An Aggregated Form: We share non-personally identifiable, aggregated information with partners (e.g., retailers, advertisers) for analytical purposes. For example, we may share statistics about general order trends.

4. Cookies and Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to collect information about your activity across our Services.

·       Why We Use Them: These technologies help us remember your login, understand how you use our Services, personalize your experience, and deliver interest-based advertising.

·       Third-Party Analytics: We use tools like Google Analytics to help us analyze how users interact with our Services. These tools collect information such as how often you visit, what pages you view, and what other sites you used prior to visiting. This data is managed in a way that does not directly identify you. You can learn more about Google’s practices by visiting Google’s Privacy Policy.

5. Your Choices & Controls

You have direct control over your information through your account:

·       Account Settings: You can review and update most of your personal information directly in your MCOOP account settings.

·       Location Services: You can adjust your device's settings to control whether we collect precise location data.

·       Marketing Communications: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or by adjusting your preferences in your account settings. You cannot opt-out of transactional emails (e.g., order confirmations).

6. Your Privacy Rights

Depending on your location, you may have the following rights under laws like the GDPR or CCPA:

·       Access & Data Portability: The right to request a copy of the personal information we hold about you.

·       Correction: The right to update or correct inaccurate information.

·       Deletion: The right to request that we delete your personal information.

·       Opt-Out of Marketing: The right to object to or opt-out of the use of your data for direct marketing.

·       Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at contact@mushrifcoop.com. We will need to verify your identity before processing your request, which helps ensure your data is protected.

7. Data Security & Retention

·       Security: We implement appropriate technical and organizational measures designed to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet is 100% secure.

·       Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Afterward, your data will be securely deleted or anonymized.

8. International Data Transfers

MCOOP is based in the United Arab Emirates (UAE). Your information will be processed and stored in the UAE. If you are accessing our Services from outside the UAE, please be aware that your data will be transferred to and processed under UAE laws, which may differ from your local laws. We will ensure that such transfers are protected by appropriate safeguards as required by law.

9. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, providing you with additional notice (e.g., adding a statement on our homepage or sending you a notification). We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:

Email: 📧 contact@mushrifcoop.com

We will respond to your inquiry as soon as possible.